Wien Energie Ombudsman

Wien Energie Ombudsman


The law allows energy vulnerable consumers to pay their bills considering their entire living situation. The Energy Efficiency law obliges large utilities to open centers for consumers.

It can be considered a good practice due to the target group, the human approach, collaboration with social institutions, employing social workers in a utility.

Main beneficiaries: vulnerable population

  • Vienna, Austria

  • Geographical scale:
  • Energy poverty phase:
  • Intervention type:
  • Professionals involved:
  • Type of funding:
    National funds by the state owned utility Wien Energie
  • SDGs addressed:

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